Returns & Refunds Policy

At Inky Paper House, I want you to be happy with your purchase. Because I offer digital products, custom commissions and original artwork, different return and refund conditions apply depending on the type of product purchased.

Digital Products

Digital products include PDF guides and other downloadable content.

Digital products are delivered immediately after purchase and cannot be returned.

By purchasing a digital product, you expressly agree to receive immediate access to the digital content and acknowledge that your right of withdrawal ends once access to the digital content has been provided.

Refunds are not available for digital products once access, delivery, or download has been provided.

If you experience technical issues accessing your purchase, please contact me and I will do my best to help.

Custom Commissions

Custom commissions are created specifically for each customer based on their individual requirements and cannot be resold to another customer.

As custom-made products, commissions are not eligible for cancellation, return, or refund once work has begun.

If you wish to cancel a commission before work has started, please contact me as soon as possible.

Any revision requests included in the agreed commission process will be honored during the creation of the artwork.

Original Artwork

Original artwork may be returned within 14 days of delivery in accordance with applicable consumer protection laws.

To request a return, please contact me within 14 days of receiving your order.

Returned artwork must:

• Be returned in its original condition.

• Be securely packaged to prevent damage during transit.

• Be shipped back within 14 days of notifying me of your decision to return the item.

Customers are responsible for the cost of return shipping unless the artwork arrives damaged, defective, or an incorrect item has been received.

Once the returned artwork has been received and inspected, a refund will be issued for the purchase price of the artwork and the original standard shipping charge paid at checkout.

Additional shipping costs resulting from express or upgraded delivery options are not refundable.

Refunds will be processed using the original payment method.

Damaged or Incorrect Orders

If your original artwork arrives damaged or if you receive the wrong item, please contact me within 48 hours of delivery and include photographs of:

• The artwork

• The packaging

• Any visible damage

I will work with you to find an appropriate solution, which may include a replacement, repair, or refund.

Contact

If you have any questions regarding returns, refunds, or your order, please contact:

Email: hello@inkypaperhouse.com

I aim to respond as quickly as possible and will do my best to help resolve any issues.